Most business owners care about clients’ comments and online reviews. Positive reviews can courage prospective customers to try your service or products and can answer questions or doubts that they have about your company. But it is inevitable that you will get a bad review at some point.
Can bad reviews hurt your business? We are going to look some things for owners to consider.
It might seem then that any bad comments would impact your sales in a negative way, after all, having a bad comment or review shows that your business is not perfect, but this is not always a deal breaker.
Clients tend to give reviews more weight when the product they are shopping for is expensive or has higher stakes, such as something that impacts personal safety.
But also you have to know that any sensible customer knows that products or service you provide to them is not perfect. Instead of showing that customers choose to buy products have only stellar reviews.
So We can advise you to try understand why customers are saying you have bad product or service, you have to listen to them careful before judging them, try your best to know well where the problem is and next time will help you to correct your business always if people say you have bad business don’t take it as they are discourage you or they do not like you.
Most people assume that there will be some people who will never be satisfied, no matter how hard a company tries. Everyone has seem this sort of situation at some point, and it can make a customer potential customer empathize with the business owner and want to give them the benefit of the doubt.
If the business responds to the negative comment, they have to try to explain with good heart and good communication language, this shows potential clients that the company cares about its clients and is putting efforts into making them satisfied.
Good customer stories can build your business, but too many negative reports from patrons can break it. so what should you do when your business gets some bad comments.
For negative comment, respond to the customer on the same platform where the comment is, here we are saying an online business as vendor or any business sales on different online platform.
Try to apologize for their experience and offer them a gift card or a refund so that they can return at later date and hopefully to get better from your business.
If they still upset, try to invite some of them and sit and try to discuss what they want from your business and try to see if you can correct some mistakes in your business, and also before inviting them you have to make a meeting with your workers and discuss about bad comment you got in your business.
